PQASSO – Your Service Your Say
At the end of 2012 we asked Service Users to complete a questionnaire to tell us what they liked about their service, what they would change about their service, and what services they would like to be available to them. This was followed by focus groups held in March 2013.
A BIG THANK-YOU TO EVERYONE WHO SUPPORTED US IN THIS EFFORT.
The PQASSO team are now bringing together all this information. This will help us develop the Cork CIL Strategic Plan. This plan will guide our services over the next 3-5 years.
If you did not get chance to have your voice heard - talk to us now. You can send your ideas to email@example.com
More information will be posted soon WATCH THIS SPACE……………
Quality / PQASSO
The quality of service delivered to our service users and colleagues is very important to Cork CIL. It is fundamental to achieving our mission and meeting the requirements our service level agreement. At Cork CIL we are developing various tools to ensure that we maintain and continuously improve our service and its standards.
PQASSO is a Practical Quality Assurance System for Small Organisations. PQASSO was specifically designed for voluntary and community sector. It was first introduced in 1997 and has been widely used by thousands of organisations nationally and internationally. PQASSO will provide Cork CIL the means to analyse our strengths and areas for improvement and to set about a programme of continuous improvement in the quality of our services.