Quality

PQASSO – Your  Service Your  Say 

At the  end  of  2012  we  asked  Service  Users to  complete  a questionnaire  to  tell  us what   they  liked about their  service,  what  they  would  change  about their  service,  and   what services they   would like to  be available to  them. This was followed  by  focus   groups held in  March 2013.

A BIG  THANK-YOU TO EVERYONE  WHO  SUPPORTED US IN THIS EFFORT.

The PQASSO  team  are  now  bringing together all this  information. This  will help us  develop the  Cork CIL Strategic Plan. This  plan  will  guide  our  services  over  the  next  3-5  years.

If  you  did  not get chance to  have  your  voice  heard - talk to us now. You  can   send  your ideas to pat.beirne@corkcil.ie

More  information   will be  posted soon WATCH  THIS  SPACE……………

Quality / PQASSO
The quality of service delivered to our service users and colleagues is very important to Cork CIL. It is fundamental to achieving our mission and meeting the requirements our service level agreement. At Cork CIL we are developing various tools to ensure that we maintain and continuously improve our service and its standards.

PQASSO
PQASSO is a Practical Quality Assurance System for Small Organisations. PQASSO was specifically designed for voluntary and community sector. It was first introduced in 1997 and has been widely used by thousands of organisations nationally and internationally. PQASSO will provide Cork CIL the means to analyse our strengths and areas for improvement and to set about a programme of continuous improvement in the quality of our services.